Manage Your Call Center Agents with Connecteam
Connecteam’s employee management software is perfect for call center businesses
- Easy shift scheduling
- Mobile time tracking
- Online training, checklists & forms
- Multiple communication tools
Streamline your daily business operations with Connecteam
Monitor Your Agents with a Powerful Manager Dashboard
- Get real-time tasks execution updates and send team reminders
- View & filter tasks per employee, team, site, or job
- Set automated push-reminders to pursue execution
- Monitor your employees activities throughout their shifts
Schedule Your Agents Faster and Easier
- Work with weekly Scheduling templates and let your staff fill in the rest
- Set repeating shifts for those who work on the same day each week
- Use shortcuts to include forms within the shift to assure compliance
- Customize schedules for multiple employees & branches
Automate Daily Processes & Operational Procedures
- Employee evaluation form
- Shift checklist
- Customer complaints report
- Script template
- Daily report
- Employee expense reimbursement
Manage your call center teams smoothly
Simplify Employee Time Tracking & Streamline Payrolls
- Empower employees to smoothly clock in/out
- Expedite periodic payroll process
- Review & edit timesheets, absences and PTOs
- Avoid employees clocking-in outside the office with GPS geofence
Empower Employee Communication, Training and Onboarding
- Engage and motivate your call center agents with a dedicated news feed
- Communicate through measurable group chats
- Setup a work directory so agents can make a phone call or start a conversations
- Gather your team’s feedback with surveys and live polls
